Tag Archives: Transformation

Learning the ABCs of Leadership at 16

Whether you’re heading up a team of 100 or just a team of one, the more you step into a leadership role, the more you’ll excel, and the more you’ll provide value for those around you. The term “leader” gets thrown around a lot, and often gets bogged down with so many details, that we overlook the most foundational A, B, C’s of leadership; AwarenessBeing Flexible, and Connection

Who would’ve guessed where I would have witnessed the power of a true leader and the impact they could have both on team engagement and customer service. This life lesson happened at the tender age of 16, while working in a local ice cream parlor chain, in my hometown of Elmont, Long Island; a gazillion years ago.

 Scene opens. It’s my first job with working papers, curfews, and all. While I was “good enough” at the basic operational aspects of the job, my real strength was my people skills. I definitely got the schmoozer gene from my Mom, Edie. And you could bet your bottom dollop that when combined with my two favorite things in the world; conversations with strangers and ice cream, not necessarily in that order, my shmoozer gene went into full tilt.

In a matter of moments after taking customer’s orders, I managed to hear their life stories, dietary needs and aspirations (yes you can go low cal/low fat and still engage in the festivities) while joking with the kids, making up silly voices and play games with them. Who says you can’t multi-task and Sparkle at the same time!

Since we pooled the tips, the other workers weren’t thrilled with me even though I definitely pulled my weight. Ironically, there was not a lot of room for fun in this joint. They were very strict across the board from very specific protocols on how to address customers, wipe the counters and memorize the exact initials for all 55 flavors. Mint Chocolate Chip was MCC! No periods no commas, nothing else but MCC. And if you wrote down anything else, you’d be written up. Lots of rules; lots of chores; and two hours of clean up every shift. Ice cream became not fun, very quickly! How is that possible?

The manager was a lovely guy who, while appearing laid-back, had a deep emotional intelligence and understanding of efficiency.

One Easter everyone poured in after church. There were lines out the door and lots of crying children. We were short-staffed and sweating it. I’ll never forget what he did. Amidst the mayhem, he gave me a few plastic hand puppets that were freebies, he moved all the families with young screaming kids into the same section, and told me to put on a puppet show.  The other employees started to whine. “Why does Lois get to have fun while we’re working so hard? We shouldn’t have to split the tips with her?”

He shook his head and said, “You don’t understand. Lois is working just as hard—even harder, in fact, because she’s under more pressure. Her work just looks different. If we don’t quiet the kids down, three-quarters of the customers will leave and you’ll be twiddling your thumbs for the rest of the day. Do you want that?” Of course, they all shook their heads, “No.” “But if she quiets down the kids and entertains them, then everyone will be happy. They’ll stay longer, order more, tip generously, and we can accommodate the rush. Reluctantly, everyone agreed.

Step-by-step, he threw away the official manual and broke all the rules. He moved everyone around into positions that highlighted their strengths. One girl, who knew the cashier keys by heart, was put on the register. He utilized the big guy who could carry eight sundaes on a tray by leveraging his sweat equity. He moved the other girl, who could recite the acronym of all 55 flavors in her sleep, to the role of the head ice cream scooper.

An entire third of the restaurant with families of screaming kids was moved over to my section and was transfixed by the puppet show. Instead of crying, they were literally squealing with delight. Their parents were beyond grateful for the reprieve. Other people came by to listen. They kept ordering more food. The rest of the team was on fire because they were utilizing their best skills and what they enjoyed doing most. We felt like superstars. We were like this fast-food fireworks show that was lighting up the sky.

Customers felt our energy and focus. That day, I learned the magic of what is possible when, like Jim Collins, the author of Good to Great, says, when you put the right people in the right seat on the right bus: the bus moves on its own. 

While it may be important for employees to expand their skill sets and stretch themselves, it’s a far more effective strategy to celebrate and utilize each team’s strengths and be willing to change. Put your team members in positions where their natural talents shine. By doing that, they get to celebrate their unique contribution and everyone wins!

As a leader, how often do you apply the A, B, C’s of leadership: Awareness of your team’s strength, Being flexible to move things around, and Connection with your team. 

Lois Barth is a Sparkling Funny Motivation Keynote Speaker, Human Development Expert, Coach, and Best-selling Author. She delivers powerful solutions in a playful way!  “Where there is laughter, there is learning”, therefore Lois’s principles and tools for what she calls “trans-fun-mation,” are delivered in a very playful yet powerful way, mixing in thought provoking Lois-isms to enhance learning and retention. Book Lois today. Whether Onstage or Online (Virtual) she is still In Person! https://bit.ly/2K4ljhx

Are You Wishing for Remarkable Results?

Are You Wishing for Remarkable Results? Oliver Wendell Holmes once wrote, “Nothing is so common-place as to wish to be remarkable.”

Everyone wishes to be remarkable and every business wants remarkable results, but few ever experience it.

It is the wish – not the realization – that remains commonplace. This is because rather than look at the core of what drives the organization, most simply benchmark against the competition and constantly chase the behaviors of those who are best in class

We would all agree that behavior drives results. So it stands to reason that if you want to change the results you are getting, you have to change the behavior in order for it to lead to the desired results. results. It’s not quite that simple.

Behavior modification doesn’t often garner long-term results. Because behind every behavior is a belief system, a way of thinking. In remarkable companies that way of thinking is different – or should I say differentiating. Once this becomes apparent, training departments mount up efforts to instill the same knowledge base and drill the same competencies into their employees in the hopes that access to good information will do the trick. It doesn’t!

You cannot change someone’s way of thinking and resulting behavior without addressing the underlying core values. Simply stated, remarkable results come from a solid value system. People and organizations that produce remarkable results simply see and experience the world differently than those who have limited positive impact.

If you want to achieve remarkable results, the key is to identify, embrace and embody the core values that serve as the defining markers for the organization. And, I’m not talking about placing an aspirational value statement on a plaque in the lobby.

Once identified and articulated, then the organization must live out the values, hire to the values, teach the values and reinforce the values so that the defining values are constantly aligned. Aligned values will codify the belief system – or way of thinking – within the life of the organization. 

This all may sound a bit complex, but it actually is very simple. If you want to do more than be remarkable, then you must do two things well. If you do these two things well, everything else will be easy. If you miss it on these two points, I promise you everything else will be hard. The two things that you must do well to get remarkable results are:

  1. You must hire remarkable people, and…
  2. You must craft a remarkable culture.

Hiring remarkable people means hiring team members whose values align with those of the organization. Here is where most miss the mark. If you want to hire for values alignment, then you have to focus on values constructs. While past experience, education and references may be of some benefit, the most important factor is whether this hire will represent those values held dear by the organization. 

Crafting a remarkable culture must also be pursued with passion, because it is the single most important differentiating factor that any organization possesses.

Culture is simply the collective expression of the values, beliefs and behaviors that individuals bring to any endeavor. Wherever people gather, you are going to have a culture. The question is, “What kind of culture will your endeavor have?” You will either have a culture by design – where passion and intentionality prevail – or you will have a culture by default. The latter will most likely be an environment filled with lackluster performance, little creativity and a constant revolving door of talent.

But when you put remarkable people in a remarkable culture, you will certainly garner remarkable results. And remarkable teams are those whose values are aligned and drive the thinking and behavior of the organization.

Wishing for remarkable results is commonplace. If you want to go beyond wishing to realization, then you have to make the commitment to align values and Be Remarkable!

Dr. Randy Ross is the founder and CEO (Chief Enthusiasm Officer) of Remarkable!, sought-after International Keynote Speaker, Corporate Trainer, and Author of  the best-seller Remarkable!: Maximizing Results Through Value Creation. Want to be Remarkable!?  Dr. Randy Ross will show you how!!  To book Dr. Randy for your next event click here:   Book Dr. Randy Ross

 

What is Your “End-Vision?”

If you have decided that you desperately and passionately want to successfully transform yourself and find your “end-vision” keep reading, this is for you.

You will have to be willing, no matter how much effort, time and sacrifice that it will take, to work harder than you ever have before and sacrifice more than you thought possible.

Every plan to succeed must address all your current foundations. Just as the action steps necessary to succeed at anything are hard to stick with, the same will be said about these life changing “edicts.” These set of ideals are not for the faint of heart. You have to want it bad enough to get through the pain to succeed.

As Albert Einstein shared:  “The definition of insanity is doing the same thing over and over again and expecting a different result.”

Many of us have never learned this lesson. We hold on to familiar approaches to life issues when deep down inside we know that we will get the same result. Doing something different takes either a very brave person or very desperate person.

I recommend that you take the bravery route and not wait to become desperate, or as some call it “hit rock bottom.” Finding someone who is brave enough to seek transformation makes a tremendous difference. You realize that it is possible to succeed, “If they can do it, so can I.”  Surround yourself with those mentors!

Follow these two steps: First, “out with the bad.” Then, “in with the good.”

Out with the bad: burn the ticks off, slam the door on unfulfilling relationships, stop telling your sob story, get over it, stop being mean, and forgive.

In with the good: pick a day to start, seek out the positives, be aware of what you have, focus on being healthy, kind, compassionate, loving and uncover your purpose.

Once you have accepted the fact that your life does have purpose, the next adventure is to uncover what that purpose is. You don’t create it. Often, you don’t decide what your purpose is. You just uncover it.

For me, I thought my life’s purpose had something to do with being  a successful attorney. I was wrong.  What I uncovered was that my life’s purpose is inspiring people.

Genuineness, kindness, compassion, empathy, joy for life, optimism, love comes out when sharing and inspiring  either a group or an individual.

I help people see beyond what is apparent and bring back hope where hope had been lost. Working with people to create a more positive “end-vision” is now my lifework.

Developing Parkinson’s disease led me to uncover my life’s purpose. Not only do I accept my Parkinson’s, but actually embrace it. God does work in mysterious ways.

John Baumann shares: “I did not set out to be an inspiring success speaker. I did not choose it. It chose me!”  As a successful attorney with a full life, at age 41 John was diagnosed with Parkinson’s disease.  Most would give in and give up , John made the decision to “Decide Success.”  But his most important decision was to reinvent himself as an Inspiring Success Speaker, Workshop Facilitator, Author, and work hard to fight the effects of this potential debilitating disease. Now over 15 years later after that first diagnosis, John speaks and inspires many, and maintains an honest, genuine, real, humorous approach.  He has truly “uncovered his purpose” and helps others find their’s too!  To book John for your next event click here: Inspiring Speaker John Baumann

 

Remarkable! Story that Will Amaze You!

Remarkable! is all you can say about Pat ‘Passquale’ Brocco as he shares his story of how he started his transformation journey by walking to the store. He finished over 300 pounds lighter.

Our Remarkable! Speaker, Dr. Randy Ross shares these feats weekly as part of us seeing, you can go from great to Remarkable!

Don’t we all want to be seen as Remarkable!  Say it,  the word Remarkable brings a smile to our faces as well as those of others!

Dr. Randy Ross , teaches people in companies, teams, and organizations, how to go beyond greatness to Remarkable!  ” Living on purpose means you live purposefully with a purpose, and for a purpose!”   Want to become Remarkable!?  Take a look at https://goo.gl/Rqasx1 and learn how! 

Remarkably Successful!

A speaker who connects with the audience is relatively effective; a speaker who bonds with them is remarkably successful.  
                        —Janet Perez Eckles

My hand grew wonderfully sore as I signed books for an hour after my keynote presentation. When the room was nearly empty, a woman took me by the arm and asked: “Janet, could I talk to you for a minute?’

I smiled and replied: “Absolutely.”

“As you can see, my organization was blown away by your presentation,” she said. “We have a passionate group here. And I feel proud of them. Often, folks praise me as the President. But really my career has been successful beyond my expectations because of my team. I love my job.

But I have to tell you,” as she squeezed my arm, “what you shared from that stage changed me. You just gave me the clarity to see what I was missing. That’s why I was taking pills to sleep. Stress was about to kill me. But you just gave me the meaning of real success. You put the missing piece to my life’s puzzle. I can’t thank you enough.”

She shared other personal details that left me in awe at God’s way to bring the exact message through me.

If I were to analyze this, I would say there are three reasons:

  1. Humor. Sadly, stress is a way of life in the business world. But humor is the universal bridge to connect with others. Laughter relaxes their muscles, brings down their defenses, and stirs acceptance of the message.
  2. Stories told with transparency and authenticity. Each illustration has to carry an element with which all can identify. The story has to capture their attention and grip their heart. And when real-life examples with an impacting lesson evoke tears, the message becomes unforgettable. 3.
  3. Present practical, doable steps to apply now. Challenge the audience to explore their own potential, nudging them to conquer fear, overcome obstacles and to be bold in declaring their own triumph.

Janet Perez Eckles motto as a speaker for over 15 years is: if you make the audience laugh, they’ll like you. If you make them cry, they’ll never forget you. And if you teach them something to transform them, they’ll want more of you. To learn more and have Janet at your next event contact us at 888-766-3155 today!