Tag Archives: serving

Do You Always Believe the Best of Every Person?

thoughtspowerDo you allow negative thoughts to feed your feelings about others? Since most of what we hear is not always positive, it is a choice to decide to believe the best and not the worst of every person and situation, isn’t it?

Is this hard to do? In some situations it is easier than others, but we must be on guard to not let the negative thoughts pop up instead of valuing and caring for others! How about when you are driving and others are not as careful as they should be? Does ‘road rage’ automatically set in? Do you ever stop to think about what might be causing the person to drive like they are?

This is an easier one for me to handle, but for some I have seen this rob them of their joy, peace, and concern for others, and whenever they get in their car they expect to see bad driving and it becomes a way of life as to how they let their feelings react to it. Funny thing is, the other driver didn’t even know the impact they had, we let them control our feelings and emotions willingly.  In doing so, we not only robbed ourselves but we also brought others that are around us into the same mindset as well!

What about those that have intentionally hurt your business, family, and others?  This is really pushing the choice of finding and believing the best in a person because we are focused on what they did, not on the why, aren’t we?  I have not always been perfect at handling situations that involve confrontation and not letting my feelings explode! How about you?

However, I have finally realized, thanks to a great book by Joyce Meyer, called “Living Beyond Your Feelings” to truly live a purpose driven life and be successful and happy, I have to have a plan to not let my emotions and feelings run wild, and to face each person and situation looking for and believing the best and not the worse. This also includes seeing and believing the best of yourself too! No more negative talk about yourself, as this is not helping you see and believe the best in others!

Joyce shared, a great way to get in the mindset of thinking this new way is when you feel those emotions and feelings of negativity start to build is to immediately think of things that make you happy. Flip your mind off the negative feelings onto something that changes your attitude and the situation. It won’t take long to see that you would rather live in positive thoughts about others and yourself than live in the negatives. You never know when you start looking for and believing the best in others it not only changes your life, but it could change their life too!

Have a great week believing the best in yourself and every person, and love to hear how it works for you!

 

What Part Does Faith Play in Your Business?

faith in businessOur business world today is a lot different than any of us have experienced before. Is there a way to preserve the faith we believe in and not be seen as a religious fanatic wanting to change everyone to what we believe? How do we stay out of the battle without alienating someone!

I am humbled to have had the opportunity to be mentored and trained by wise people like Zig Ziglar, John Maxwell, and Stephen Covey. Each of these men had different backgrounds and faith, but they all had one common theme that made their words and ways wise for everyone.

They learned and shared you have to “earn the right to be heard.” That means listening is more important than speaking, and living a life based on principals we all understand is key to having true faith in your life.

Social Media has opened a new way where more people than ever before can see who we are, what we believe, and how we live life!  I want to make sure I portray a respect of others, and even though I may not agree with their faith and lifestyle, I can accept them without endorsing how they choose to live and believe.

Faith plays a great part in my business, but I have found this to be so true:  “Your belief determines your action and your action determines your results, but first you have to believe.” Mark Victor Hansen. Many people today are not real sure and clear about what they personally believe, and in choosing that path may unfairly be seen as judging rather than serving.  

Some may say I have a weak faith, and am not true to the standards of tradition and teachings of it, while others say I focus on my faith too much in the ways I choose to handle my business and life! I have learned that no one is perfect, and that in business we can learn to communicate a sense of serving no matter what and handle each customer so that we are true to ourselves without losing our true identity and faith.

I love meeting and serving those who do not look like me, believe like I do, dress like I do, think like I do, or act like I do! I love their gifts and skills and I love helping to create an atmosphere of love and concern, and of a listening heart! Isn’t that how we build business relationships, and learn the art of communication with each other, no matter what their faith may be?

Recently I had a well recognized CEO of a major company ask me: “Do you think when I mention my faith in a blog, on my website, or a comment picked up in the media, that it offends many people?  My answer was, “why are you asking me this question?  Isn’t true faith doing what you think is appropriate, and then moving on without thought of who may be looking, or what they may think?”

Have a great week, knowing your faith is both public and private, but it is uniquely yours, and how you choose to live it matters only to who your belief is in, and all others have not “earned the right” to question it!

sueSue Falcone-Owner
Simply Sue Speaks Global Booking Agency

 

 

 

 

 

Is Social Media Alone Able to Serve Our Customers?

custsvcsocialmediaHow many times have you heard  “we don’t have to make commitments to speak with our customers anymore, we just text, email, or send them a DM on their Twitter account!”

Really? Is that the best way a vibrant growing business, association, or non-profit communicates with their customers now?  How many of our customers are still wanting to live in the “good old days” when you contacted a company you got a real person, or when you entered your favorite store someone greeted and asked to help you?  I am seeing more and more complaints and it has nothing to do with the age or stage!

People are wanting that special touch, along with being in touch on all forms of Social Media too! How can we provide both?  Here are some startling facts that we need to know in order to plan our business strategy and remember that “without a customer we don’t have a business!” Some of these might surprise you!

Did you know:

  • It is 6-7 times more expensive to acquire a new customer than it is to keep a current one. White House Office of Consumer Affairs
  • For every customer who bothers to complain, 26 other customers remain silent.  White House Office of Consumer Affairs
  • According to consumers, customer service agents failed to answer their questions 50% of the time.  Harris Interactive
  • 80% of Americans agree that smaller companies place a greater emphasis on customer service than large businesses. American Express
  • In the last year, 67% of customers have hung up the phone out of frustration because they could not talk to a real person. American Express
  • 70% of buying experiences are based on how the customer feels they are being treated.  McKensey
  • Almost 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience. Harris Interactive
  • On average, loyal customers are worth up to 10 times as much as their first purchase. White House Office of Consumer Affairs
  • 59% of 25-34 year-olds share poor customer experiences online. New Voice Media
  • Failing to respond to a customer either by phone or social media is perhaps the absolute worst thing you could do – New Voice Media

The current data supports that our customers of today want to be valued, and appreciated and will even pay higher fees to receive the best experience possible! How you do that depends on the customer.

I love Social Media and the valuable contacts, fans, customers, and friends that I connect with; but I know Social Media cannot replace what I still love more which is: hearing their voices, seeing their faces, and enjoying quality time with them to be able to serve them in the best possible way that they so richly deserve!

Getting to know our customers is so important! Can Social Media do that for us?  Lots of times it can get us on their radars, but we still have to take the time to reach and contact them one on one either by phone, in person, Skype, FaceTime or Google Hangout.  They need to know we are “real people” interested in them first-not just in what they can do for our businesses!

The main part of creating that great customer experience is to make sure we follow-up and do what we promise and commit to them, or else they will go somewhere else!

Sue Falcone
Sue Falcone

 

Hope you have a wonderful Fall season and the rest of this great year! Finish strong and keep in mind that giving the best customer experience is the way to having more referrals that you don’t even have to ask or market for!