Tag Archives: Dr. Joey Faucette

It’s Work Positive Wednesday – 3 More Positive Strategies to Deal with Your Eeyore Vampire Boss

EVbossA couple of weeks ago I shared with you “3 Positive Strategies to Deal with an Eeyore Vampire Boss.” I knew there were flocks of negative bosses everywhere, but evidently more than I realized.

Your overwhelming response prompted me to remember some of my Eeyore Vampire bosses. The one who was so insecure she didn’t want the organization to grow. Another who wanted me to trade product for pot. The one whose boyfriend was jealous of my success.

I reflected on what I learned from them and here are “3 More Positive Strategies to Deal with Your Eeyore Vampire Boss”:

Take Charge of the Conversation
From the one who was so insecure she didn’t want the organization to grow I learned that positive success means change. While some bosses say they want to succeed, their definition is to keep things as they are. To prop up the current façade so that it survives, not thrives.

Take charge of the conversation with such bosses and realize that their fear is real, primarily fear of losing control. Rather than waiting until the weekly meeting, have impromptu conversations about some positive outcome and connect it to something familiar that he knows about. That’s comforting to your boss, easing him into growth mode rather than jerking him out of his comfort zone.

Take Care of Yourself
From the one who wanted me to trade product for pot (and promised to share with me) I learned that you have to take care of yourself.

Yes, the job is important. Yes, you respect authority. Yes, you need to make money.

Yes, you have a job and respect authority in jail, but it doesn’t pay very much.

Each morning when you get up and stare at yourself in the make-up or shaving mirror, it’s you. Only you. Your first responsibility is to yourself. As James Altucher writes in his great book, be sure to “Choose Yourself.” www.jamesaltucher.com

Take care of yourself. Live in honesty, integrity, and love and you’ll always have a job, or better yet, be your own Work Positive boss!

Take Compassion on the Boss
From the one whose boyfriend was jealous of my success I learned that sometimes the boss needs some compassion, too.

I was 22 years old, had tripled the company’s revenue each month in my first three months, even picked up her Great Dane from the shelter when he ran off in a driving rainstorm, and she fired me a week after I returned from my honeymoon because her boyfriend was threatened by me. What did I learn?

It took a while to quit hating her and forgive her. When I did, I realized this company was the first she owned. She was figuring out what it meant to be responsible for all kinds of operational matters that she had little background in. She was in way over her head, which is why she got drunk to fire me. Later she lost the business.

The boss is human and makes mistakes, too. I made my fair share working for her.

Quit hating the boss. Hate hurts only you.

Forgive the boss. No, she doesn’t deserve it, but forgive her for your sake.

Take compassion on the boss for being human, too, take care of yourself, and take charge of the conversation so you Work Positive in a negative world.

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Positive Strategies to Deal with an Eeyore Vampire Boss

badboss-300x225 (1)Ever find yourself striving to Work Positive and your Eeyore Vampire boss is doing everything he can to prevent it?

You’re in good company. Negative bosses—Eeyore Vampires—swoop in with alarming consistency on our coaching clients despite their best efforts to Work Positive.

How do you deal with them to increase your sales with greater productivity and get out of the office earlier?

Here are 3 Positive Strategies to Deal with an Eeyore Vampire Boss:

Select Your Battles
Your attempts to prove yourself right on the battlefield of negativity with your boss are like trying to put out a fire with gasoline. Resistance is futile. You waste precious resources, get tired of the war, and acquiesce to the dark side.

Instead, select your battles. The one battle you can win every time is the battle for your mind. That’s the one place where you have the final answer.

Consistently choosing to actively replace negative thoughts with positive ones is your antidote to the mental erosion of your boss’ negative barrage. Create a dynamic list of positive thoughts about business to crowd out the negative messaging of your Eeyore Vampire supervisor. Keep it on your tablet and smartphone for on-the-go reinforcement so you win the battle of your mind.

Set Your Boundaries
As you win the battle of your mind, you increase your odds of winning by setting boundaries in your relationship with the Eeyore Vampire boss. The most positive results-producing boundary you set is with the time you spend with him.

Get in and out as quickly as possible whether on the phone, an email, or in person. Invest the obligatory time—he’s the boss—yet treat him as if he has the flu. When you’re with someone sneezing and coughing, you back up and out of the room asap.

Negativity is like the flu. Sales decrease with less productive and you work longer hours. Your boss is the carrier. Avoid him as possible.

Adopt a “must go” attitude. Invest only as much time as is required with your Eeyore Vampire boss.

Steer Your Boat
You’re winning the battle for your mind by giving the Eeyore Vampire boss as little time as possible. In those times when you must talk with her, steer the boat of conversation.

She will talk about what you’re doing wrong and search for what’s not going right—the “sickness model.”

Steer the boat of your conversation to the “wellness model.” Your rudder is this phrase: “Yes, you’re right, and yet…” “Yes, you’re right” acknowledges there is room for growth. “…and yet” transitions to your positive results while avoiding “but” which is a mental stop sign of disagreement. Steering the conversation in this way empowers you to focus on the positive and filter out the negative as much as possible.

Yes, you can positively deal with your Eeyore Vampire boss as you select your battles, set your boundaries, and steer your boat of conversation as you Work Positive in the negative world.

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Strategies to Give Positive Customer Service

EARNS MARRIOTTThe relationships we have with our customers are the most important assets we possess.

Easy to understand and take care of, right?

But do you?

As I travel, I encounter a great deal of customer service and disservice. I discovered 3 Strategies to Give Positive Customer Service from some positive and negative experiences.

Listen

As my assistant made reservations for my stay, the Marriott property had obviously listened to previous patrons and anticipated my needs. They asked,

–“May we pick him up at the airport?”

–“Will he want a ride to his meeting?”

–“May we return him to the airport?”

It was if they anticipated my every need. “We care” was the message.

My experience with the airline was totally different. Four out of five flights changed schedule. There were only two notifications—a delay due to weather, and a flight attendant was late. The reasons for the rest are unknown to me. I heard, “We don’t care. Get over it.”

There are patterns to your customers’ preferences. Listen carefully, and you discover them, anticipate them, and can ask based on the common ones. What you do with the answers makes the difference in whether or not they return and boost profitability.

Listen. Anticipate. Ask.

Mutual Benefit

I discovered the cancelled flight at the ticket counter. There were no more flights that night. When I asked, “What can you do to help me?” the response was, “Let me get my supervisor.”

Me:  “What can you do to help me?”

Him: “Nothing. It’s weather-related.”

Me:  “No vouchers?”

Him: “Nothing. It’s weather-related.”

Me:  “Is there anything you can do to help me?”

Him: “Nothing. It’s weather-related.”

Me:  “Do you realize I fly a lot, but will not fly this airline ever again?”

Him: “It’s weather-related.”

Contrast that with the Marriott, whom I called from the airport. She recognized my name immediately, and asked if I made it to the airport fine. When I told her my situation, she moved into action.

Her: “I have a room for you. Let me take care of this, okay? I’ll turn Ronda around on the van to come back to get you.”

Me: “Thanks so much.”

She then discounted my room rate below the previous night’s stay without my asking and said she was sorry for my inconvenience.

When you work with your customers, helping them benefit even when you obviously will, you narrow the backdoor and widen the front door.

Work for mutual benefit with your customers and grow.

Golden Rule

Returning to the Marriott, I was greeted by name, received empathy for my situation, and she found a similar room to my previous one. A complimentary glass of wine helped, also.

The airline booked my flight for the next day at their convenience which meant I set a 5:00 a.m. alarm. My assigned seat was on the last row—the loudest—and next to the lavatory. Had they simply asked about my flight or seating preferences, the engines would have seemed quieter and the lavatory smelled better.

The Golden Rule works. Work the Golden Rule.

I instructed my assistant to avoid booking this airline ever again.

I asked her to choose Marriott properties every time.

Which business model do you follow—the airline’s or Marriott’s?

Be positive with your customer service and grow your business’ profitability.

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Key Strategies to Positively Win as a Team

march-madnessCollege basketball’s annual trek up the Final Four mountain has started.

While the school names change from year to year, the qualities of championship caliber teams are consistent. What are they? And how can you learn from them to win championships at work?

Here are 3 Key Strategies to Positively Win as a Team as you Work Positive:

Play Offense and Defense
Championship teams know how to score a lot of points and how to keep the other team from scoring as many. Lots of teams excel at one or the other. Championship teams do both well.

What about your work team? Do you play offense and defense equally well?

It’s easy in a challenging economy to play defense well. To cut spending and increase productivity so you get more done in an hour than you once did in a month. And that’s important to keeping the doors open.

How’s your offense? Do you seize opportunities decisively to increase sales? Do you shoot high percentage shots—think of them as lay-ups—AND look to put up the three-ball?

Who is an underserved group in your primary target market segment? How can you solve their problems and fulfill their dreams? When will you take a shot?

Sure, you’ll make a lower percentage of long shots, but the return follows the risk. You score faster and get ahead of the competition more quickly.

See the Whole Court
Championship teams understand their mission is to score and resist being scored on. Their court vision focuses on the current play and simultaneously beyond it. They see the whole court, aware of playing conditions now and in the next second. They transition quickly and effectively from defense to offense and offense to defense.

What about your work team? Are you in the moment while planning for the future? Do you see the entire playing field of your industry, how it’s playing today and how it’s trending toward the future?

What are you doing today to serve your customers while anticipating how to serve them in the future?

Execute Plays as Practiced
Championship teams practice to win and play as they practiced.

Former NC State coach Jim Valvano used to have his team practice cutting down the nets, replicating the thrill of winning the ACC Title and NCAA championship…which they did.

Each player takes personal responsibility for executing called plays successfully so the team wins. Sure individual stats are kept, but only the team wins or loses.

Does your team win as a team and also take personal responsibility for fulfilling a role? Clarify the roles. Practice winning plays. See yourself as a winning team.

As you play offense and defense, see the whole court, and execute plays as practiced, you increase sales with greater productivity so you leave the office earlier to celebrate your victory with family and friends!

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

Does Anybody Really Know What Time It Is? 3 Ways to Save Time This Week

880081Daylight Savings Time starts this week in most of the U.S. We “lose an hour” to supposedly gain more sunlight at the end of the day.

So how do you deal with this lost hour?

And for that matter, all the other lost hours of productivity at work?

Here are 3 strategies the Positively Successful use to save time:

Priorities

Dr. Covey was fond of saying, “The key is not to prioritize what’s on your schedule, but to schedule your priorities.”

What are your priority activities that maximize your productivity and profitability? That 20 percent that contributes 80 percent?

Once you identify them, you positively save time because your focus sharpens. You consciously aim for achieving these priorities in a timely manner that keeps you moving forward.

Your priorities grow roots in the unique contribution you bring to your team. You do your part. When teammates unify around priorities with each one utilizing a different skill set, the company’s mission takes flight. Productive, profit-enriching activities become priority.

Productivity

When you set boundaries, especially around technology, you do more in an hour than many of your peers accomplish in a month.

The intrusive nature of always-on technology leaps with ease over the necessary boundaries for creating maximum productivity today. To be more productive so you generate more profit, you employ border guards like turning off your automatic updates and notifications, setting appointments with yourself to return emails and voicemails, using the DND and off buttons regularly, and other such attention-defining activities.

Multi-tasking is a myth. Intuitively you know it. Doing something consciously to rein it in is your best next step.

Profit

The obvious profit metric is money. More money grows from better priorities and productivity.

What about other metrics? A less tangible and equally important profit is your personal satisfaction with a job well done that calls upon your native talents. This profit insures your continuing emotional engagement with your work.

Also, you profit from work activities that align with and give expression to your core values. You benefit from opportunities that give expression to your best how you do what you do.

Such profits grow from your productivity and priorities which prompts you to save time to invest in doing what you love with those you love. That’s how you create your Work Positive lifestyle like the Positively Successful enjoy!

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

5 Spring Things the Positively Successful Do to Grow

BlueberryBushThe snow finally melted to reveal a spring-like day. The calendar called my wife and I to activity—to act on our plans for the blueberry bushes to grow fruit.

Positively successful people understand that it’s a process to grow personally and professionally. They Work Positive with themselves and their business to bear fruit.

They do these five spring things to grow:

Purpose

For our blueberries, the purpose is for me to step outside around 6AM each day in July and August to pick for my breakfast. In the evenings, we purpose to pick and put in the freezer for after growing season.

What purpose do you plan to achieve? Whether it’s a personal one like being happier, or a professional one like making more money, first define your purpose. To positively succeed, your purpose is relevant; something you care deeply about which hooks your commitment. State your purpose clearly and write it down to read each morning.

Prepare

A week ago, my wife and I pushed through over a foot of snow to feed our horses. Now we’re working our blueberry bushes. Really?

Yes, because we understand the cycle of growth. We know that to reap later we sow now. We prepare for winter to leave and spring to arrive so we clear away the leaves and amend the soil. We fertilize and prepare for berries.

The positively successful prepare for growth. They understand this cycle takes time and refuses to be rushed. To prosper and bear financial fruit later, your business markets better to attract new clients and amends customer relationships. These sowing efforts mature into reaping results later when you prepare for it, despite the cold adversity in which you find yourself now.

Prune

Blueberry bushes require pruning for new growth. The long-term viability of the plant requires annual evaluation to cut out the overly mature, less productive canes and stimulate the new growth.

What personal habits and professional core habits need pruning? What isn’t producing the returns they once did and need to be eliminated? What new growth is emerging that needs more time, energy, and attention?

Yes, it’s challenging to prune the familiar. Yes, as with the plant, your business may appear to die when cut closely. Yes, you are made to grow and will in more productive ways.

Partner

We know our purpose and prepare and prune accordingly. Only with our partners the sun and the rain do our blueberries grow.

Likewise, you must invest in partners. You may can do everything your business needs, but not all at once. Collaborate with those who commit to your purpose. Like the sun and rain were made to provoke growth, so your partners are present to grow your business. Create fulfilling jobs for them. Invite them to solve problems at a profit with you.

Persist

My wife and I know our purpose and prepare, prune, and partner accordingly. The fruit requires a persistent presence throughout the growth cycle to feed the bushess and harvest in season.

So it is with you and your business. You believe in more growth by regular feeding of your business dynamics. You cultivate by pulling weedy bad habits that crop up. Even when you can’t make rain, you find water. You persist regardless, committed to your purpose.

How will your business grow this year? Purpose, prepare, prune, partner and then persist as you Work Positive with the positively successful!

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

Listen as Jim Palmer, internationally known as ‘The Newsletter Guru’-the go-to resource for maximizing the profitability of customer relationships does a live interview on his Stick Like Glue Radio Blog with Dr. Joey Faucette, Professional Speaker, Coach, and Author of “Work Positive in a Negative World.”

You won’t want to miss these two leading business experts as they share the keys to having great success in your small business now!

Working Positive in a Negative World – with Dr. Joey

SLG-Feb-1

[audio http://getjimpalmer.s3.amazonaws.com/podcast/Podcast_90-Working-Positive-in-Negative-World-Joey-Faucette.mp3]

Stick Like Glue Radio #090
On this special episode of Stick Like Glue Radio I interview a great friend and bestselling author, Dr. Joey Faucette on working positive in a negative world. Don’t miss this powerful episode.

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Ways to Positively Win at Work

super-bowl-2014Regardless of who you pulled for in the Super Bowl on Sunday, you have to admire Peyton Manning. This five-time MVP has recovered from adversity, been criticized and told his passes look like “ducks,” and yet holds numerous records and is humble with a sense of humor.

What are his keys to success?

He prepares for hours on end, watching video of the opposition.

He plays like himself. He doesn’t try to run because he’s slow. He is smart on the field and throws the ball accurately.

He prepares well and plays like himself. Great way to play football…and play to win at work.

Here are 3 Ways to Positively Win at Work:

Prepare and Play: Core Values
If you wait to choose your core values until the pressure of business is breathing down your financial neck like a blitzing linebacker, you’ll get sacked for a loss every time.

What are your guiding principles at work? If you prepare to be honest, or act with integrity, or to highly value your customer relationships, when the heat of doing business goes up, you play like yourself. You react out of your core values which you’ve chosen ahead of time, in practicing moments of quiet each morning. You don’t have to think. You play your core value game.

Prepare and Play: Priorities
Manning analyzes the defense’s set and implements the play with the greatest probability of success, all in a matter of seconds. He’s prepared by studying opponents’ game films and sets his priorities for what to first try on his observations.

What are your priority plays at work? You have a myriad of options daily for how you’ll do business. Your preparation—product development, market assessment, customer feedback, client relationships, etc.—sets your priorities. You know your first and best option, second and better choice, etc. for achieving your business dreams daily. You simply execute the plays.

Prepare and Play: Unique Contribution
Manning is a QB who calls plays quickly and throws accurately. Yet he can’t block for himself. Or, kick field goals. Or, play cornerback. He understands and prepares to fulfill his role on the team.
You have a role to play on your Work Positive team. If you could do it all alone, why would you be on a team? Perhaps you can do anything, but not everything…at least not all at once.

What is your unique contribution on the team? Prepare and play your unique position to the best of your ability. Line up in your space and give it your total effort.

Prepare and play out of your core values expressed in your priorities while making your unique contribution. And watch as you and your team win as you Work Positive!

 

JoeystandingDr. Joey Faucette is the internationally known author of the #1 Amazon best-seller, Work Positive in a Negative World: Redefine Your Reality & Achieve Your Business Dreams (Entrepreneur Press). He is a professional speaker who coaches business professionals to increase sales with greater productivity so they leave the office earlier to do what they love with their family and friends, leading individuals in organizations of every size to achieve amazing results. He and his wife have two adult daughters. They enjoy living on Pleasant Gap Farm with their three yellow Labs, three quarter horses, and one cat–Boo Radley.

To book Dr. Joey as your next Keynote Speaker or Seminar /Workshop Presenter,  contact Sue Falcone at sue@simplysuespeaks.com or call 1-888-766-3155.

It’s Work Positive Wednesday with Dr. Joey Faucette

4 Questions You Positively Must Ask to Find Your Dream Team

DreamTeamAs a business coach, it’s as familiar to me as the chorus of American Pie by Don Mclean, only instead of “the day the music died,” it’s “the day the employee died.”

It begins with something like, “She’s just not working out…” and wraps up with “It’s just hard to find the right person today.”

Whether you’re a small business owner or a C-Level Executive of a Fortune 50, you’re in search mode 24/7 for the right person in the right place at the right time for the right reasons. The conundrum lies in focusing too much on the person with little regard for the place, time, and reasons.

Here are four questions you positively must ask as you search for your Work Positive Dream Team members:

Where is the Place?
Place refers to the position on the team. Every football team has one quarterback, one center, two guards, two tackles, etc. Their places are defined clearly. Their assignments emerge from their places on the field. They are trained to know what to do when.

Does the position you’re seeking to fill have a complete description? Did the team participate in writing it? Is everyone’s mind clear about how the team Works Positive once it’s filled?

The largest deficiency I discover almost weekly in my coaching and consulting business is an inadequate understanding by leader, team and candidate of, “Where is the place on the team that this person fills?” Incomplete position descriptions are typically discovered by the candidate in the first 90 days when the “other duties as assigned by leader” take over the previously understood primary tasks.

When is the Time?
Time refers to a couple of realities. First, what happens once the person is hired? Is there a prescribed process for assimilation and integration?

Second, and this is most important, who will take the time in this process to train the new team member? When will the leader receive feedback from the trainer to monitor the process? What are the benchmarks for appropriate progress?

Even if all of the dominant tasks are exactly the same as the candidate performs currently for another company, your business culture is different. That means training is required for team and task integration to occur. Neglect training and you install a revolving door on your team.

What are the Reasons?
Reasons refers to an evaluation of the team opening. Why is this position open on the team now? What was the impact of our relationship with the immediate past team member on this opening? Is it a new position designed to increase capacity? Then what are the ripple effects on the team, i.e., who relinquishes what and how?

Discover the reasons for this opening by looking back at previous teammates’ experiences gathered from exit interviews or at a strategic planning process that led to the creation of the position so you forecast accurately for maximum effectiveness.

Who is the Person?
Finally you arrive at the person. Diagnostic tools are readily available to determine the person’s fit and finish with place, time, and reasons. You previously defined place, time, and reasons. Now you define who the person is that fills the position best.

Pursue an understanding of the person and who she or he really is by using case studies and role plays. Do personality indicators. Dig deeply into second-generation referrals. Examine social media content. Inviting someone on your team is analogous to getting married—for better, for worse. The key is to assure as many “better” experiences as possible.

You do just that as you positively ask these four questions and find your Dream Team.

 

JoeystandingDr. Joey Faucette is the internationally known author of the #1 Amazon best-seller, Work Positive in a Negative World: Redefine Your Reality & Achieve Your Business Dreams (Entrepreneur Press). He is a professional speaker who coaches business professionals to increase sales with greater productivity so they leave the office earlier to do what they love with their family and friends, leading individuals in organizations of every size to achieve amazing results. He and his wife have two adult daughters. They enjoy living on Pleasant Gap Farm with their three yellow Labs, three quarter horses, and one cat–Boo Radley.

To book Dr. Joey as your next Keynote Speaker or Seminar /Workshop Presenter,  contact Sue Falcone at sue@simplysuespeaks.com or call 1-888-766-3155.

It’s Work Positive Wednesday with Dr. Joey Faucette

I'm SorryOne of our yellow Labs had an accident on our bedroom carpeting.  I discovered it unfortunately when the stain had set.

So I went to the grocery store and rented a carpet cleaner.  I thought that since I had it, I might as well clean the entire room.

You wouldn’t believe what came out of our carpet!  I mean, it looked clean on the surface.  Sure, it had a few stains here and there, but overall I thought it looked pretty good…until I emptied the dirty water bucket.  It was really dirty!

As you reflect back, last year might look pretty clean.  You might be thinking that you can just keep on doing life the way you did last year.

But odds are last year was more like my carpeting than you imagine.  That there’s something beneath the surface of your habits that needs cleaning.

Do you have any negative thoughts that keep coming up at work or at home?  What about a personal habit that keeps you from succeeding?

Clean up your act and make a positive life, not just a living.

JoeystandingDr. Joey Faucette is the internationally known author of the #1 Amazon best-seller, Work Positive in a Negative World: Redefine Your Reality & Achieve Your Business Dreams (Entrepreneur Press). He is a professional speaker who coaches business professionals to increase sales with greater productivity so they leave the office earlier to do what they love with their family and friends, leading individuals in organizations of every size to achieve amazing results. He and his wife have two adult daughters. They enjoy living on Pleasant Gap Farm with their three yellow Labs, three quarter horses, and one cat–Boo Radley.

To book Dr. Joey as your next Keynote Speaker or Seminar /Workshop Presenter,  contact Sue Falcone at sue@simplysuespeaks.com or call 1-888-766-3155.