Category Archives: Work Positive Wednesday

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Ways to Lead Positive in a Fearful World

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For the past couple of weeks, you’ve read about great leadership truths I discovered from Ed Friedman. The first one we talked about is that great leaders have “a capacity to separate themselves from the anxiety around them.” The second is that great leaders have “a commitment to goals beyond the horizons that everyone else saw.”

This week we look at the third one which is great leaders have “the courage to define themselves within their community.”

Anxiety drives those whom you lead by influence to look short-range. Such a narrow focus creates fear within them. Fear paralyzes their action. Lack of action stunts results. Stunted results decrease sales with less productivity.

How do you vanquish fear among those you lead?

Here are 3 Ways to Lead Positive in a Fearful World:

Courage When You Can
It’s a challenge to act courageously when so many around you are fearful. Yet it’s necessary to Lead Positive.

Courage is best expressed at certain moments; times of high-influence opportunity. Those experiences when all seems anxious with no relief in the short term.

That’s when you Lead Positive and in a break room conversation, recall with courage a similar intersection of danger and opportunity when all turned out well. Or, on a conference call remind everyone with courage of the corporate mission and vision and how focus on it has in the past steered the ship around the mines of fear.

Speak courage when you can, times when your positive influence is most needed.

Control What You Can
In anxious, short-sighted moments, fear runs freely, demolishing innovation and creativity. It seems at those times that the world is out of control, on a collision course with destruction.

Find one thing you can do that creates a short-term, high-impact win. One action that results in a positive, visible outcome with those you lead. Share the win. “Look what happened!” is the rallying cry.

As you do, you discover that others ask, “How did you do that?” Fear narrows their range of mental options to what they can’t do. Encourage them to follow you in controlling what they can; to find one action that will generate a positive outcome. Then go do it.
You define yourself as a leader as you control what you can and inspire others to do the same.

Community Where You Can
Your followers’ reactions to fear vary greatly. Some receive your self-definition with relief and step away from fear. Others choose to follow fear further and disbelieve your positive outcomes.

Create community among those who follow you away from fear. Your courage inspires their courage. Your actions encourage their actions. Both define a new community; a critical mass of folks who team around positive leadership that dispels anxiety, lengthens short-sightedness, and vanquishes fear.

Rally this community. Invest your leadership capital in them. Allow the others to self-select. You go Work Positive with those who will.

You amaze yourself and others as you Lead Positive in a fearful world.

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

 

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Ways to Lead Positive in a World of Mutiny

 

mutiny

We’re talking about great leadership truths I discovered from Ed Friedman. The first one is that great leaders have “a capacity to separate themselves from the anxiety around them.” The second is that great leaders have “a commitment to goals beyond the horizons that everyone else saw.” The third one is great leaders have “the courage to define themselves within their community.”

This week we look at the fourth one which is great leaders have “the emotional stamina to persist in the face of mutinies.”

Anxiety drives those whom you lead to look short-range. Such a narrow focus creates fear within them. Fear causes mutinies. The very people you lead can revolt in fear and rather than following you, march off in all directions at once.

How do you discover the emotional stamina to persist in the face of such mutinies?

 

Here are 3 Ways to Lead Positive in a World of Mutiny:

 

Access Emotional Stamina

You have more strength within you than you realize. Think back over previous experiences when anxiety surrounded you, short-sightedness afflicted your vision, and fear paralyzed you. The people around you were leaving and just a few were left.

If you can remember it without a heart attack, you survived. You grew emotional stamina that is mature and tested.

Access it as you recall it. Feel it welling up within you.

Use it to face your current situation.

Advance with Persistence

Once you access your emotional stamina, you are equipped with the jet fuel that drives your success engine—persistence.

How many times have you said to a friend, “Hang in there!”?

That’s persistence. When they don’t answer your email, you call. When they don’t return it, you mail a card. When they offer no reply, you send a birthday greeting.

Your emotional stamina is strong enough to keep you moving forward toward your goal. You are equipped with persistence.

Use it. Hang in there, as I like to say, like an old, rusty fish hook.

Avoid Mutinies

Armed with your emotional stamina that fuels your success engine of persistence, you are ready to positively achieve. Your last challenge is to avoid those people on the team who would roll you under the bus just to cover their own anxiety, short-sightedness, and fear.

The way to Lead Positive and avoid mutinies is to starve them out. Avoid giving any of your emotions or thoughts to the Eeyore Vampires who say, “It can’t be done” and would suck you bone-dry of positive energy.

Attention is your most valuable emotional and mental asset. Divert all of your attention away from mutinies. Focus on how well you separated yourself from the anxiety, your deep commitment to the goals beyond the horizons that everyone else sees with the courage to define yourself within the community. These successful experiences turbocharge your emotional stamina which fuels your persistence.

Amaze yourself and those whom you lead by choosing to observe the mutiny without participating as you Work Positive!

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Ways to Lead Positive in an Anxious, Short-Sighted World

Visionary-leadershipLast week, I shared with you that Ed Friedman’s book, Generation to Generation, set my positive direction years ago. I discovered four great leadership truths from him. The first one we talked about is that great leaders have “a capacity to separate themselves from the anxiety around them.”

The second is that great leaders have “a commitment to goals beyond the horizons that everyone else saw.”

The anxious world drives leaders to short-sighted behavior in search of quick patch jobs to difficult challenges. How do you avoid such?

 

Here are 3 Ways to Lead Positive in an Anxious, Short-Sighted World:

 

Look Within

“Commitment to goals” requires you to first look within. Commitment is internal; a motivation that drives you to lead by certain core values and priorities regardless of the insanity of the world around you.

Think of your core values as your “Why?” and your priorities as your “What?” They anchor you regardless of the business climate. They emerge as commitment to goals—both personal and organizational. Such goals are the action plan expression of your “Why?” and “What?”

Look within and find your commitment to goals and lead from this internal strength.

 

Look Way Out

Anchored securely with your commitment to goals in mind, you Lead Positive next by looking way out, as Friedman puts it, “beyond the horizons.”

Anxiety at work pushes our heads to droop and our eyes to drop. We look down in a short-sighted attempt to find something we can control. It’s the classic “forest and trees” paradigm.

Positive leaders look up out of the status quo—literally “what a mess we’re in”—and scan the horizons for what’s approaching, to determine the corporate course headings, and set sail with commitment for the achievement of the next goal.

Look way out and Lead Positive up and out of the short-sighted that anxiety sees. Positive leaders are vision-focused.

 

Look Weird

Please understand that as you look within and look way out, you are going to look weird to others. Or, as Friedman puts it, “everyone else” sees something different so when you find your internal commitment to goals and cast a long-sighted vision, what you see and articulate is a stark contrast to mass thinking. Of course, it’s such mass thinking that oozes anxiety which results in short-sighted behavior and creates our current mess.

Know going in to Lead Positive that you’ll get lots of side glances, quizzical expressions, and whispers as you enter and exit rooms. Just accept it as proof-positive that your commitment-to-goals-beyond-the-horizons leadership is working positive!

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Ways to Lead Positive in an Anxious World

Ed Friedman was my mentor. His book, Generation to Generation, and his other works set my positive direction years ago. I discovered four great leadership truths from him. The first one is that great leaders have “a capacity to separate themselves from the anxiety around them.”

anxiety-at-workWe have an abundance of anxiety today at work, home, and everywhere really. How do you deal with it? And how do you Lead Positive with anxiety all around?

 

Here are 3 Ways to Lead Positive in an Anxious World:

 

Take a Breath

One of the best days of my life was when I learned I didn’t have to say everything I was thinking. My marriage improved. My work improved. My energy improved.

I’m very extroverted. So when an anxiety-dominated teammate, friend, or family member would spew all over me, I naturally wanted to fix it or straighten them out and spoke up immediately.

That rarely happened.

I learned to take a breath. To install a mental filter so I focus on the positive and filter out the negative. That one breath, strategically inhaled and exhaled, has helped me separate myself from the anxiety more times than I can count.

Just take a breath when anxiety appears.

Take the Long View

After you take a breath, ask yourself, “How much will this matter a year from now? Five years from now?

I am constantly amazed by how much anxiety is generated from situations that are more inconvenience than problem, more difficult than devastating, and more temporary than permanent.

Anxiety shoves the situation to the foreground when it probably belongs in the background. Another question I ask in such times is, “Any blood on the floor? Anybody having a stroke or heart attack?” Of course not. So I respond, “Okay, good. Now take a breath and slowly describe what’s going on.”

The situation is far less threatening when we take the long view.

Take Time Away

Every effective, positive leader I’ve ever known or read about made a regular habit of stepping away. Anxiety necessitates that you detox.

Taking time away allows you to lessen anxiety in the system rather than add to it because you focus on renewing your own capacity to separate from it. You act like a step-down transformer rather than a step-up one. You take 220 volts of anxiety down to 110 volts instead of amping 110 up to 220.

Rather than finding out how long you can absorb how many volts of anxiety, take some time away. Go to a movie, for a walk, or a long weekend, or even better—a vacation! Renew your emotional stamina to take a breath and take the long view when you take time away.

Lead Positive and separate yourself from the anxiety around you as you Work Positive today!

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Low Cost Ways to Grow Positive Profits

Increase-SalesEveryone is watching their budgets and doing more with less. So how do you grow and increase profits most effectively?

 

Here are 3 Low Cost Tips to Positively Profit at Work.

 

Discover

Business is a discovery mission. You have multiple opportunities to discover more customers, niches, and problems your business can solve.

Invest time in creating discovery conversations.

Ask your best customers, “Who do you know that we can help the way we do you?”

Ask your best clients, “What other _______ problems do you wish we helped you with?”

Start your conversations with powerful questions. Everyone has an opinion and loves to share it. Your discovery mission is targeted at “best customers,” i.e., the ones you want more of.

Avoid assuming you know more about what they want than they do. Discover by asking.

 

Do

The opinions you gather will cluster around themes. You find common groups of people are referred, e.g., gender, age, and socioeconomic status. You uncover stackpole problems that focus on common challenges.

Pick one combination of people and problem and do something about it. Select an easy one if you want or, a huge, hairy one. Make a choice and do something.

Your action is targeted at a specific people and problem so you know who and what. You simply do something. Take the time to plan an action. Then make it happen.

Yes, you invest some time and attention and maybe some money.

You get results from strategic doing.

 

Debrief

The question then becomes, “How did it work?” and you debrief. You ask for feedback.

You can ask for feedback before you do by getting your targeted customer involved. Ask, “How do you think this will work?” or “Look at this postcard and tell me what kind of response it’ll get.”

At least, ask the targeted customer after your actions, “How did that work for your friend?”

Recycle the feedback into your discovery mission and you’re on your way to more profits. Your actions are more strategic. Your debriefing guarantees continuing improvement.

So discover, do, and debrief to positively profit at work!

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Signs You are Positively Engaged at Work

engagedatwork“How do you know you’re doing what you’re supposed to be doing for work?” the college student asked me.

A middle-aged guy and I had the same discussion recently as he transitions careers.

The answer lies in your heart; what you “Believe” about your work, the third core practice of a Work Positive lifestyle.

What emotionally engages you about your work?

What are you looking for at work?

These conversations prompted my own looking for and discovering 3 Signs You Are Positively Engaged at Work:

You Look Forward
When you are positively engaged at work, you look forward to the morning.

Now you might think, “Dr. Joey, I’m not a morning person.” All the more reason that this sign means you’re positively engaged at work.

You get out of bed with a certain sense of anticipation—“I wonder what will happen today?”

You avoid that internal conversation of “Come on now. You gotta go to work. You’ve got bills to pay. Let’s go!”

You look forward to the morning with curiosity and expectation for what positive experiences you’ll have.

You Look Up
The next sign you’re positively engaged at work is when you regularly look up and the day is about done. Suddenly the clock reads, 2:16PM, and you think, “Really? I’ve worked 5 hours? Seems more like 2…”

Of course the rate at which time flies or crawls is totally determined by your perception.

Lack engagement? Five o’clock takes forever to arrive. You’re packed up, desk clean, and ready to go by 4:30.

Positively engaged? You look up and suddenly the day is almost done.

You’re in The Flow, that sweet spot of productivity and purpose that rewards you with a satisfying sense of “I get paid to do this?”

You look up and are amazed by how quickly the day passes.

You Look Around
The third sign you’re positively engaged at work is when you look around at the team you’re with…and smile.

You know John is positively engaged with his work, also, because he smiles back. You think about his Dad who is ill and you remind yourself to ask next time you talk.

You know Amy is positively engaged with her work, too, because she smiles back even though she’s tired of being pregnant and yet she is in the office so the team finishes the big project on time.

When you look around at the team with a smile, with fondness and empathy in your heart, with knowledge in mind of their life situations, and with gratitude in your spirit for the privilege of working with these folks, you are positively engaged with your work.

You Believe and enjoy your Work Positive lifestyle!

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

 

 

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Ways to Find Time to Read Positive

read-biz-booksWhen we connect with someone on LinkedIn, we welcome them with an invitation to read free chapters of one of our books. We hope just one idea will coach the reader closer to achieving business dreams.

One connection recently replied, “Thanks, but I don’t have time to sit down and read a book.”

“I don’t have time” are four of the deadliest words you’ll ever say.

I wanted to say, “One day you will have time, because the way you’ve always done business will no longer work. You’ll have more time than money, and wonder what to do next. You will have missed opportunities to discover new ideas, new strategies, and new ways to do business in a rapidly changing world.”

There are more ways to read a book quickly, more inexpensively today than in the history of humanity. The printing press is now pixelated. For about the cost of a couple of Happy Meals, you step into a world of exciting ideas that will increase your sales with greater productivity so you have more time.

“Oh the places you will go!” (Dr. Seuss)

Yet if it seems you lack the time to sit down and read a book—any book, not just mine—and grow your business, here are 3 Ways to Make Time to Read Positive:

Listen to a Book
Most books are now available as audiobooks. Audible on Amazon and iTunes both have audiobooks.

Think of your vehicle as a mobile university. Redeem the windshield time of commuting or business travel with cutting edge ideas and best business practices. Or, work out your body and mind simultaneously.

Look at an App
Download the app to your smartphone or tablet and read Kindle books. Instead of the Facebook newsfeed, read a book during lunch. Rather than flip through more self-promoting Tweets, turn pages in a Nook book.

Learn in Minutes
When you spend about 15 minutes a day reading, you’ll have read approximately 2 dozen books in a year. Just one idea could be worth hundreds of thousands of dollars to your bottom line.

The business environment in which you work changes daily. Riding the wave of change all the way to the bank is far easier surfing with thought leaders who give you their best ideas and practices for very little investment.

Listen to a book. Look at your tablet or smartphone book. Learn for just 15 minutes a day and watch as you Work Positive!

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday – 3 More Positive Strategies to Deal with Your Eeyore Vampire Boss

EVbossA couple of weeks ago I shared with you “3 Positive Strategies to Deal with an Eeyore Vampire Boss.” I knew there were flocks of negative bosses everywhere, but evidently more than I realized.

Your overwhelming response prompted me to remember some of my Eeyore Vampire bosses. The one who was so insecure she didn’t want the organization to grow. Another who wanted me to trade product for pot. The one whose boyfriend was jealous of my success.

I reflected on what I learned from them and here are “3 More Positive Strategies to Deal with Your Eeyore Vampire Boss”:

Take Charge of the Conversation
From the one who was so insecure she didn’t want the organization to grow I learned that positive success means change. While some bosses say they want to succeed, their definition is to keep things as they are. To prop up the current façade so that it survives, not thrives.

Take charge of the conversation with such bosses and realize that their fear is real, primarily fear of losing control. Rather than waiting until the weekly meeting, have impromptu conversations about some positive outcome and connect it to something familiar that he knows about. That’s comforting to your boss, easing him into growth mode rather than jerking him out of his comfort zone.

Take Care of Yourself
From the one who wanted me to trade product for pot (and promised to share with me) I learned that you have to take care of yourself.

Yes, the job is important. Yes, you respect authority. Yes, you need to make money.

Yes, you have a job and respect authority in jail, but it doesn’t pay very much.

Each morning when you get up and stare at yourself in the make-up or shaving mirror, it’s you. Only you. Your first responsibility is to yourself. As James Altucher writes in his great book, be sure to “Choose Yourself.” www.jamesaltucher.com

Take care of yourself. Live in honesty, integrity, and love and you’ll always have a job, or better yet, be your own Work Positive boss!

Take Compassion on the Boss
From the one whose boyfriend was jealous of my success I learned that sometimes the boss needs some compassion, too.

I was 22 years old, had tripled the company’s revenue each month in my first three months, even picked up her Great Dane from the shelter when he ran off in a driving rainstorm, and she fired me a week after I returned from my honeymoon because her boyfriend was threatened by me. What did I learn?

It took a while to quit hating her and forgive her. When I did, I realized this company was the first she owned. She was figuring out what it meant to be responsible for all kinds of operational matters that she had little background in. She was in way over her head, which is why she got drunk to fire me. Later she lost the business.

The boss is human and makes mistakes, too. I made my fair share working for her.

Quit hating the boss. Hate hurts only you.

Forgive the boss. No, she doesn’t deserve it, but forgive her for your sake.

Take compassion on the boss for being human, too, take care of yourself, and take charge of the conversation so you Work Positive in a negative world.

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Positive Strategies to Deal with an Eeyore Vampire Boss

badboss-300x225 (1)Ever find yourself striving to Work Positive and your Eeyore Vampire boss is doing everything he can to prevent it?

You’re in good company. Negative bosses—Eeyore Vampires—swoop in with alarming consistency on our coaching clients despite their best efforts to Work Positive.

How do you deal with them to increase your sales with greater productivity and get out of the office earlier?

Here are 3 Positive Strategies to Deal with an Eeyore Vampire Boss:

Select Your Battles
Your attempts to prove yourself right on the battlefield of negativity with your boss are like trying to put out a fire with gasoline. Resistance is futile. You waste precious resources, get tired of the war, and acquiesce to the dark side.

Instead, select your battles. The one battle you can win every time is the battle for your mind. That’s the one place where you have the final answer.

Consistently choosing to actively replace negative thoughts with positive ones is your antidote to the mental erosion of your boss’ negative barrage. Create a dynamic list of positive thoughts about business to crowd out the negative messaging of your Eeyore Vampire supervisor. Keep it on your tablet and smartphone for on-the-go reinforcement so you win the battle of your mind.

Set Your Boundaries
As you win the battle of your mind, you increase your odds of winning by setting boundaries in your relationship with the Eeyore Vampire boss. The most positive results-producing boundary you set is with the time you spend with him.

Get in and out as quickly as possible whether on the phone, an email, or in person. Invest the obligatory time—he’s the boss—yet treat him as if he has the flu. When you’re with someone sneezing and coughing, you back up and out of the room asap.

Negativity is like the flu. Sales decrease with less productive and you work longer hours. Your boss is the carrier. Avoid him as possible.

Adopt a “must go” attitude. Invest only as much time as is required with your Eeyore Vampire boss.

Steer Your Boat
You’re winning the battle for your mind by giving the Eeyore Vampire boss as little time as possible. In those times when you must talk with her, steer the boat of conversation.

She will talk about what you’re doing wrong and search for what’s not going right—the “sickness model.”

Steer the boat of your conversation to the “wellness model.” Your rudder is this phrase: “Yes, you’re right, and yet…” “Yes, you’re right” acknowledges there is room for growth. “…and yet” transitions to your positive results while avoiding “but” which is a mental stop sign of disagreement. Steering the conversation in this way empowers you to focus on the positive and filter out the negative as much as possible.

Yes, you can positively deal with your Eeyore Vampire boss as you select your battles, set your boundaries, and steer your boat of conversation as you Work Positive in the negative world.

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!

It’s Work Positive Wednesday with Dr. Joey Faucette

3 Strategies to Give Positive Customer Service

EARNS MARRIOTTThe relationships we have with our customers are the most important assets we possess.

Easy to understand and take care of, right?

But do you?

As I travel, I encounter a great deal of customer service and disservice. I discovered 3 Strategies to Give Positive Customer Service from some positive and negative experiences.

Listen

As my assistant made reservations for my stay, the Marriott property had obviously listened to previous patrons and anticipated my needs. They asked,

–“May we pick him up at the airport?”

–“Will he want a ride to his meeting?”

–“May we return him to the airport?”

It was if they anticipated my every need. “We care” was the message.

My experience with the airline was totally different. Four out of five flights changed schedule. There were only two notifications—a delay due to weather, and a flight attendant was late. The reasons for the rest are unknown to me. I heard, “We don’t care. Get over it.”

There are patterns to your customers’ preferences. Listen carefully, and you discover them, anticipate them, and can ask based on the common ones. What you do with the answers makes the difference in whether or not they return and boost profitability.

Listen. Anticipate. Ask.

Mutual Benefit

I discovered the cancelled flight at the ticket counter. There were no more flights that night. When I asked, “What can you do to help me?” the response was, “Let me get my supervisor.”

Me:  “What can you do to help me?”

Him: “Nothing. It’s weather-related.”

Me:  “No vouchers?”

Him: “Nothing. It’s weather-related.”

Me:  “Is there anything you can do to help me?”

Him: “Nothing. It’s weather-related.”

Me:  “Do you realize I fly a lot, but will not fly this airline ever again?”

Him: “It’s weather-related.”

Contrast that with the Marriott, whom I called from the airport. She recognized my name immediately, and asked if I made it to the airport fine. When I told her my situation, she moved into action.

Her: “I have a room for you. Let me take care of this, okay? I’ll turn Ronda around on the van to come back to get you.”

Me: “Thanks so much.”

She then discounted my room rate below the previous night’s stay without my asking and said she was sorry for my inconvenience.

When you work with your customers, helping them benefit even when you obviously will, you narrow the backdoor and widen the front door.

Work for mutual benefit with your customers and grow.

Golden Rule

Returning to the Marriott, I was greeted by name, received empathy for my situation, and she found a similar room to my previous one. A complimentary glass of wine helped, also.

The airline booked my flight for the next day at their convenience which meant I set a 5:00 a.m. alarm. My assigned seat was on the last row—the loudest—and next to the lavatory. Had they simply asked about my flight or seating preferences, the engines would have seemed quieter and the lavatory smelled better.

The Golden Rule works. Work the Golden Rule.

I instructed my assistant to avoid booking this airline ever again.

I asked her to choose Marriott properties every time.

Which business model do you follow—the airline’s or Marriott’s?

Be positive with your customer service and grow your business’ profitability.

 

JoeystandingWant to have Dr. Joey as your next 2014 keynote, seminar, or workshop presenter?
Contact Sue Falcone at sue@simplysuespeaks.com, or call 888-766-3155 today!